20,000 Intl Passengers Stuck at LAX
The failure of a "major switch" at Los Angeles International Airport is preventing U.S. Customs officials from accessing databases containing information on arriving passengers. Because of this, more than 20,000 international passengers arriving at the airport were forced to spend hours in planes and terminal buildings while the component was replaced.
"This is probably one of the worst days we've had. I've been with the agency for 30 years and I've never seen the system go down and stay down for as long as it did," Peter Gordon, acting port director for customs, told The Los Angeles Times.
posted by Doran at 7:07 AM
1 Comments:
I was on an Air France flight from Paris and once we arrived in Los Angeles we spent 4 hours on the plane. We were initially told it would be a 30 minute delay and then told 30 minutes later it would be an additional 30 minutes. After an hour, they basically said they didn't know how long it was going to be until we were allowed to disembark. The frustrating thing was that when we were finally allowed into customs, there were two lanes open for US residents and 2 lanes for everyone else. I would think that in a crisis like this, the airport management would have called in additional staff to help process the thousands of passengers. Terrible managment by the LAX officials.
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